Privacy Policy

This Privacy Policy explains how DDW99, an online casino operating under the license of Curacao eGaming, collects, uses, discloses, and protects your personal information when you access our services. We respect your privacy and are committed to safeguarding your personal data in compliance with applicable data protection laws and gambling regulations in Australia.

1. Information We Collect

DDW99 collects various types of information to provide and improve our services. The categories of data we may collect include:

• Registration Data: When you create an account, we collect personal information such as your name, date of birth, address, phone number, and email address.
• Payment Details: We gather information related to your financial transactions, including credit card numbers, bank account details, and any other payment-related information necessary for processing your deposits and withdrawals.
• Technical Logs: We automatically collect information about your device and usage of our services. This includes IP addresses, browser types, operating systems, and access times. We also use cookies and similar tracking technologies to enhance your experience.

2. Purpose of Data Usage

DDW99 uses your personal information for several purposes, including but not limited to:

• Account Management: To create, maintain, and manage your account, ensuring secure access to our services.
• Marketing Communication: To send you promotional materials about our services, including offers related to online pokies, provided you have opted to receive such communications.
• Anti-Fraud Checks: To prevent and detect fraudulent activities and ensure the integrity of our gaming environment.
• AML Compliance: To meet our legal obligations concerning anti-money laundering regulations and ensure a safe gaming experience.
• KYC Procedures: To comply with know your customer requirements, verifying your identity and age to ensure responsible gaming practices.

3. Data Sharing

We may share your personal information with third parties under specific circumstances, including:

• Payment Providers: To process your transactions and manage payments effectively, we share necessary information with our payment partners.
• Verification Partners: To comply with regulatory requirements, we may disclose your data to third-party verification services for identity and age verification.
• Regulatory Authorities: We may be required to disclose your information to government or regulatory bodies as mandated by law in accordance with gambling regulations.

4. User Rights

You have several rights regarding your personal data, which include:

• Access: You have the right to request access to the personal information we hold about you.
• Deletion: You may request the deletion of your personal data, subject to certain exceptions, such as when we must retain your information for legal reasons.
• Restriction of Processing: You can request the restriction of processing your data under specific circumstances, including when you contest the accuracy of the data.

To exercise your rights, please contact our support team through the designated channels.

5. Cookie Policy

DDW99 employs cookies and similar technologies to enhance your browsing experience. Our cookie usage includes:

• Essential Cookies: These cookies are necessary for the functioning of our website and allow you to navigate and use essential features.
• Analytical Cookies: We use analytical cookies to monitor and analyze how our website is used and to improve our services based on user behavior and preferences.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. These measures include encryption, secure server technology, and regular security assessments.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. After this period, we will securely delete or anonymize your personal data.

8. Changes to This Privacy Policy

DDW99 reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the revised policy on our website with a new effective date. It is your responsibility to review this policy periodically for any updates.

9. Contact Us

For any inquiries regarding this Privacy Policy or our data practices, please contact our support team. Your privacy is important to us, and we are dedicated to addressing any concerns you may have.

This Privacy Policy is effective as of the date indicated at the beginning of this document. By using our services, you consent to the collection and use of your personal information as described herein.